What we offer
A national service centre supported by more than 100 fully-trained engineers ... phone lines manned 24 hours a day ... guaranteed service within 8 working hours seven days a week, 364 days a year.
Small wonder that JLA service is recognised as second to none in the UK laundry industry.
Unlike many suppliers of commercial laundry equipment, we do not simply sell machines. From the moment we deliver a washer, dryer or other product, we enter into a partnership with our customer to ensure problems in the laundry are kept to an absolute minimum.
To achieve this, we have put together a unique Total Care Plus package offering:
- No capital outlay
- No repair bills - ever
- Highest quality equipment
- Fixed, inflation-proof monthly payments
- No penalty upgrade
- 96% first time fix rate
Best of all, if an engineer is ever late attending a call, we pay the customer £100 without quibble. That's how confident we are about delivering the best service in the laundry business.
How we've helped
Client: Abbeyfield
Problem: Poor service and a lack of communication from their laundry supplier.
Solution: Abbeyfield chose our Total Care Plus package to help their laundry system run more smoothly. “The service you provide is invaluable,” says Kim Anwyl. “The 8 working hour response not only Monday to Friday but also on a weekend is just what we need. It’s also great to know that 24 hours a day you have a manned phone line.
I am more than happy with the service you provide. I’m confident that when we have a problem in the laundry, I can make one call and someone is straight out to fix the machine with the least inconvenience to us. I wouldn’t hesitate in recommending JLA to others.”